WEBSITE PRIVACY STATEMENT

Scope of this Website Privacy Statement

Your privacy is important to us. This Privacy Statement is intended for Health Care Professionals, to let you know what information Eli Lilly and Company Limited may collect about you and how we use that information and with whom we may share it. This Privacy Statement applies to websites that link to this statement when you click on "Privacy" in the website footer, as well as mobile applications, digital services and other Lilly personal Processing activities or services that link to or post this Privacy Statement. In this Privacy Statement, we will refer to the websites, Apps, and Digital Services and other Lilly Processing activities or services that may link to or post this Privacy Statement as “websites.”

Information We Collect and How We Use It

  • Summary:  Through our websites, through our workforce personnel, or through vendors including but not limited to IQVIA, we will collect and Process Personal Information, that either directly identifies you or could be used in combination with other information to identify you. Examples of Personal Information that directly identify you include your name, contact information, and email address. Our websites may also collect and Process Personal Information that does not directly identify you by name or contact information but which may be used to identify that a specific computer or device has accessed our website and which, if combined with certain other information, could be used to identify you. “Processing” or “Process” of Personal Information includes the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Information.

As a Health Care Professional, we will interact with you in many ways and these interactions often have different business purposes. The legal basis under which we Process your Personal Information depends on the Personal Information categories we are Processing about you and the business purposes for which we are Processing your Personal Information, as we describe in more detail below.

Legal Basis, Categories of Personal Information, and Business Purpose for Processing

1. To Comply with Law and Contract Obligations In certain cases, the Processing of your Personal Information may be necessary in order to comply with a law or regulation to which Lilly is subject. You may not be able to opt-out of this Processing, but you still have the other rights described below. We will also Process your Personal Information for the performance of our obligations to you or others under a contract that we have entered into with you. In certain circumstances you may be able to opt-out of this type of Processing, but it could terminate the contract or otherwise impact our ability to perform a contractual obligation that may be owed to you.

Personal Information Categories Processed. For the business purposes stated below, we Process your Personal Information in the following Data Categories:

    • Your Name; signature
    • Business and Professional Identification and Contact Details;
    • Employment/Professional Job or Qualification Related Information;
    • Biographical Information;
    • Programs and activities in which you participated;
    • Engagements or interactions with Lilly or for products and services;
    • Payment related information;
    • De-identified data from all of the above, aggregated with other data.

Business Purposes for which these Data Categories are Processed in order to comply with law or to fulfil contract obligations:

    • To fulfill contract obligations
      • Study management, including monitoring of study activities;
      • Engaging scientific experts and leaders;
      • Product orders or requests for samples;
      • Other Processing that may be specified in the contract;

    • To comply with laws or regulations
      • Processing and reporting adverse event information and product complaints;
      • Compliance with company policies and security purposes;
      • Financial disclosure reporting

2. Legitimate Interest Lilly may Process your Personal Information based on the legitimate interest analysis we have completed. This includes Processing to carry out our business interests and purposes (stated below) where such Processing does not impact your privacy rights. You have the right to object to (or opt-out of) all such Processing of your Personal Information. You may do so by contacting us as described in the "How to Reach Us" section.

Personal Information Categories Processed. For the business purposes stated below, we Process your Personal Data in the following Data Categories:

    • Your name; signature
    • Contact information;
    • IP (“Internet Protocol”);
    • Organizational or institutional affiliations;
    • Programs and activities in which you participated;
    • Opinions concerning Lilly or our products and services;
    • Your preferences relating to professional activities, products, marketing, communication channels;
    • Your behavior and interactions with us as part of business and professional activities.
    • De-identified data from all of the above, aggregated with other information.

Business Purposes for which these Data Categories are Processed based on a Legitimate Interest:

    • Engaging scientific experts and leaders;
    • Business and marketing research;
    • Compliance and security purposes.
    • Company’s record retention
    • Register an account with us
    • Verifying your identity as HCP to grant you access to our websites
    • Create a Profile of you in order to analyze, predict your preferences, provide offers, services and share information with you targeted to your professional profile and profiles of persons with similar interests.
    • Develop and enhance a business or professional relationship,
    • Answering your medical questions or requests
    • Improve our websites
    • Statistical analyses
    • Administration of our internal processes for our general marketing and business purposes.

Where permitted by law, we will also enhance or merge information about you, including Personal Information, with information about you obtained from third parties, publicly available information or other legitimate data sources for the same purposes shared above.

3. Legal Basis: Consent In addition to the above uses and disclosures of your Personal Information, through your use of the Lilly Services or through your use of this website or mobile applications, you may have been given an opportunity to consent to receive specific types of electronic communications or to consent to specific types of uses or disclosures of your Personal Information. In these circumstances, use and disclosure of your Personal Information pursuant to such consents, may include some or all of the following:

  • Business Purpose: Third Party Cookie Tracking.

    If you consent to Third Party Cookie Tracking, then we will Process your Personal Information including Third Party Cookies containing your Personal Information, your IP Address, information collected through our weblogs (this may include information that does not directly identify you but which corresponds to your device), the date and time of your website session, your activities across the web that may include Personal Information. Generally, if you consent to this Processing, when you visit certain Lilly websites, the website will place Third Party Cookies on your web browser in order to track your activity across social platforms and websites, in order to create a profile of your activity for business and commercial purposes and to enable Lilly to provide offers and share information (online or in person) with you targeted to your profile and profiles of persons with similar interests that may enhance your professional interactions with Lilly. Lilly may also use your Personal Information in combination with other legitimate data sources and publically available information for the same purpose. You understand Lilly does this to better understand your needs and to better tailor its service to you. This consent is voluntary and if you do not provide your consent, Lilly may not be able to enhance your professional interactions with them. You can withdraw your consent at any time as directed in this privacy statement.

  • Business Purpose: Communications By Email.

    If you consent to receive email communications, including for marketing and promotional purposes, then Lilly will Process your Personal Information including your email and contact information, and information from web beacons, to contact you by email to provide you with health related information, as well as information on our products and services (including promotional materials). Lilly uses business standard web beacons in its commercial email communications, which enables it and its sales representatives to know if you’ve received, and were able to open, the emails, which can be used to create a profile of your activity for business and commercial purposes and to enable Lilly to provide offers and information (online or in person) based on your profile, and profiles of persons with similar interests, that may enhance your professional interactions with Lilly. Consenting to this use is voluntary, but failure to do so means that Lilly is unable to provide promotional messaging to you by email. You can change or withdraw at any time. All communications you receive will include instructions on how to opt-out of future communications.
  • Business Purpose: Text Messaging To Mobile Telephone

    If you consent to text messaging communications to your mobile telephone, including for marketing and promotional purposes, then Lilly will Process your Personal Information including your mobile phone number and contact information, to contact you by text messaging to provide you with health related information, as well as information on our products and services (including promotional materials). Text messages may include any standard text messaging rates that your carrier may impose. Consenting to this use is voluntary, but failure to do so means that Lilly is unable to provide promotional messaging to you by text messaging. You can change or withdraw at any time. All Communications you receive will include instructions on how to opt-out of future Communications.
  • Business Purpose: Communications To Telephone(s)

    If you consent to receive telephone communications, including for marketing and promotional purposes, then Lilly will Process your Personal Information including your phone and contact information, to contact you by telephone to provide you with health related information, as well as information on our products and services (including promotional materials). Consenting to this use is voluntary, but failure to do so means that Lilly is unable to provide promotional messaging to you by telephone. You can change or withdraw at any time. All Communications you receive will include instructions on how to opt-out of future Communications.

Your information may also be used for profiling for the same purposes shared above. If you have consented with the third party cookie tracking as explained in the consent above, you may object to profiling via automated-decision making by contacting us using the information in the “How to Reach Us” section below.

Cookies and Similar Technologies

Web beacons
This site may use a technology known as web beacons that allows the collection of web log information. A web beacon is a tiny graphic on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered when you visit one of our websites by the computer that hosts our website (called a "webserver").

On certain web pages or in emails we send to you, we may utilize a technology called a “web beacon” (also known as an “action tag” or “clear GIF technology”). We may use web beacons to help determine which email messages sent by us were opened and whether a message was acted upon. Web beacons also help analyze the effectiveness of websites by measuring the number of visitors to a site or how many visitors clicked on key elements of a site.

Cookies
This website may use a technology called a "cookie". A cookie is a small data file that a website can place on your computer’s hard drive, where your internet browser files are kept. A cookie saves you the trouble of reentering certain information in some registration areas because cookies can be used to enable a site to “remember” information a visitor has previously inputted. A cookie also helps deliver content used -specific information to you and track how sections of the website are used. Cookies can be placed on your computer both by us and by third parties with whom we have a relationship, such as web analytic services and advertising network services. With most Internet browsers or other software, you can change your browser settings to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please check your browser instructions to learn more about these functions. If you reject cookies, functionality of the site may be limited, and you may not be able to take advantage of many of the site's features.

Do Not Track
There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal. Please note that currently our websites and web-based resources do not respond to these signals from web browsers. At this time, there is no universally accepted standard for what a company should do when a DNT signal is detected.

Choices about Cookies
The European Interactive Digital Advertising Alliance keeps a website where people can opt out of receiving interest-based advertising from some or all of the network advertising companies participating in the program. You can find information about the EIDAA here www.youronlinechoices.eu.

Reasons Your Information is Shared

We may share your Personal Information with our agents, contractors or partners in connection with work that they do for, or with, Lilly, such as sending email messages, managing data, hosting our databases, providing data Processing services, providing customer service, or so we may enhance or add data about you from these other entities. These agents, contractors or partners are restricted from using this data in any way other than to provide services for us, or services for the collaboration in which they are engaged with us (for example, some of our products are developed and marketed through joint agreements with other companies).

We will share Personal Information to respond to subpoenas or other lawful information requests of governmental authorities, including to meet national security or law enforcement requirements, to provide Internet security, or where required by law. In exceptionally rare circumstances where national, state or company security is at issue, we reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also provide your Personal Information to a third party in connection with the sale, assignment, or other transfer of the business of a website to which the information relates, in which case we will require any such buyer to agree to treat Personal Information in accordance with this Privacy Statement.

Google Analytics
Google Analytics may be used to help make our website work better and to help us understand what parts of the website are being utilized. Google Analytics uses technical tools such as, First-party cookies and JavaScript code, to collect information about visitors. Google Analytics service tracks visitors to the site who have JavaScript enabled. Google Analytics anonymously tracks how visitors interact with a website, including where they came from and what they did on a site. Google Analytics collects the information set forth above from users.

This information is used to administer and update the website, and we will also assess whether the visitors to the site match the expected site demographics and determine how key audiences are navigating the content.

First-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) will be used to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site.

A. Opt-Out Provision:
Google analytics offers an opt-out provision for website visitors who do not want their data to be collected. You can receive more information about this option here: http://tools.google.com/dlpage/gaoptout

B. Google's Use of Data:
Google and its wholly owned subsidiaries may retain and use, subject to the terms of its Privacy Policy (located at http://www.google.com/privacy.html, or such other URL as Google may provide from time to time), information collected in your use of the Google Analytics Information Disclosures and Sharing.

Social Media Plugins
Our websites may use Social Media Plugins to enable you to easily share information with others. When you visit our websites, the operator of the social media plugin that is on our website can place a cookie on your computer that lets that operator recognize individuals on their website who have previously visited our sites. If you have previously logged into the social media website while browsing on our website, social media plugins may allow that social media website to receive directly identifiable information about you that shows you have visited our website. The social media plugin may collect this information for visitors who have logged into social networks, whether or not they specifically interact with the plugin on our website. Social media plugins also allow the social media website to share information about your activities on our website with other users of their social media website. Lilly does not control any of the content from social media plugins. For more information about social plugins from social media websites, you should refer to those sites’ privacy and data sharing statements.

How Long We Keep Your Information

Your information will be saved for a period of time needed to fulfill the legitimate and lawful business purposes stated above in accordance with Lilly’s records retention policies and applicable laws and regulations.

Children’s Information

This site is not intended for or designed for individuals under the age of 18. We do not knowingly collect Personal Information from any person under the age of 18.

How We Secure Your Information

We provide reasonable physical, electronic, and procedural safeguards to protect Personal Information collected via this website. For example, we limit access to this information to authorized employees, service providers, and contractors who need access to perform the activities described in this notice. Although we strive to provide reasonable security for information we Process and maintain, no security system can prevent all potential security breaches.

Your Rights and Choices

You have the right to request information from us on how your Personal Information is being used and with whom that information is being shared. You also have the right to request to see and get a copy of the Personal Information that we have about you, request its correction or request its erasure. You also have the right to have your information transmitted to another entity or person in a machine-readable format, in limited circumstances.

There may be limitations on our ability to comply with your request.

This website, mobile application or other Lilly Service may provide you with the ability to edit the information in your user account that you may have provided to Lilly. If it does not, or in addition you may also request deletion of or changes to your user account or personal information by using the contact details given below. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our website at our discretion even though your user account is deleted. If at any time you wish to review or change your current choices and preferences, please use https://ccp.lilly.com

There may be limitations on our ability to comply with your request.

How to Reach Us

You may make any of the above requests by contacting us at:

Data Privacy Officer
Eli Lilly and Company Limited
Lilly House
Priestley Road
Basingstoke
Hampshire
RG24 9NL

Telephone Number: 01256 315000

You may also contact us at the above if you have questions about this Privacy Statement.

How to Submit a Complaint

If you wish to raise a complaint on how we have handled your Personal Information, you can contact our Data Protection Officer at privacy@lilly.com who will investigate the matter.

If you are not satisfied with our response or believe we are Processing your Personal Information not in accordance with the law you can register a complaint with a Data Protection Authority (DPA).

Transfer of Personal Information Internationally

Lilly may transmit Personal Information about you to other Lilly affiliates worldwide. These affiliates may in turn transmit Personal Information about you to other Lilly affiliates. Some of Lilly’s affiliates may be located in countries that do not ensure an adequate level of data protection. Nevertheless, all of Lilly’s affiliates are required to treat Personal Information in a manner consistent with this notice. To obtain additional information regarding the basis for transfers and safeguards that Lilly has in place for cross-border transfers of Personal Information, please contact us at privacy@lilly.com or visit https://www.lilly.com/privacy.

Links to Third Party Websites

As a convenience to our visitors, this Website may contain links to other sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. We are not responsible for the collection or use of Personal Information at any third party sites. Therefore, we disclaim any liability for any third party's use of Personal Information obtained through using the third party web site. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.

Changes to Our Privacy Practices

We may update this Privacy Statement from time to time. When we do update it, for your convenience, we will make the updated statement available on this page. We will always handle your Personal Information in accordance with the Privacy Statement in effect at the time it was collected. We will not make any materially different use or new disclosure of your Personal Information to another entity using your Personal Information for its own purposes unless we notify you and give you an opportunity to object.

Last Updated: November 2018 (PP-MG-GB-0092)