Contact Us
UK Headquarters
Eli Lilly and Company Limited
Lilly House
Priestley Road
Basingstoke
Hampshire
RG24 9NL
Telephone: 01256 315000
Report an Adverse Event or Product Complaint
Please do not use this website to report side effects or complaints about a Lilly product. If you experience side effects, talk to your doctor or other healthcare professional. This includes any possible side effects not listed in the package leaflet.
To report a side effect or product complaint with a Lilly product please call Lilly UK.
Call 01256 315000
Please press 1 to speak to Medical Information
Reporting forms and further information can be found at www.mhra.gov.uk/yellowcard or search for MHRA Yellow Card in the Google Play or Apple App Store.
Medical Information
Lilly’s medical information resources are available to answer questions about our medicines, products and services, and for reporting side effects and product complaints.
Medical information cannot provide medical advice and individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.
The Medical Information team can also help connect healthcare professionals with our customer-focused team:
Medical Science Liaisons, who serve as a resource for in-depth medical or scientific information for healthcare professionals and can discuss clinical areas of focus or research interests
Click to Chat: Chat online with a Lilly Medical Information professional. Opening hours: Mon - Fri, 8am - 4pm, excluding Bank Holidays
Email us your Question
Call 01256 315000
Please press 1 to speak to Medical Information
Visit our Lilly Medical Website
If you are a healthcare professional, please visit our website to view FAQs
Request contact with a representative
The Medical Information team can help connect healthcare professionals with our customer-focused teams, including:
Lilly Sales Representatives, who can discuss and provide information on Lilly products and services with healthcare professionals.
Healthcare Development Managers, who work on patient access at a regional (CCG) level and are able to provide information on Lilly’s products and services, discuss commercial schemes, and explore joint working opportunities with the NHS.
Contact a representative
Request a Lilly Sales Representative or Healthcare Development Manager
Press Office
Please send any media enquiries to our UK Press Office, using the contact details below.
Telephone: +44 (0) 20 3162 0046
Email: UKpublicaffairs@lilly.com
Please note that request for funding should be made via Lilly's Grants and Donations process and will not be responded to.
Report an Ethics Concern
If you believe that in the course of doing business we have not met regulations, or even fallen short of our own values, please tell us by calling the Ethics and Compliance Global Hotline at 0800-032-8483 or online at Lilly EthicsPoint
Grants and Donations
Please make sure you review our Lilly Grant Office page and Lilly Grant Office Guidelines & FAQs to find out if you meet our criteria.
If you have any questions, please email UKgrants@lilly.com
Lilly Pension Plan Members
If you are a member of the Eli Lilly Group Pension Plan you can access information on line at the MyReward site. For new users or existing Plan members needing assistance please call the Plan helpline on 0330 123 9591 (opening hours Monday to Friday, 9am to 5pm).
PP-MG-GB-0226 April 2021